A good friend of mine told me that when recruiting, she looks for three things: attitude, intellect and experience, but strictly in that order. And I agree. So I have to confess that when we recruited Harry to Front of House Manager I barely scanned his CV, which detailed his long experience in hospitality. The reason why was because, having worked with him for a year, Nick and I both already knew that he had the right attitude. What is the right attitude? For us, it’s a will